What are the minimum computer requirements to use National Lens ?

56 K Modem access, a Pentium 200 MHz Processor or better, windows 98 or better, flash player 5.xx or better.

If I'm having trouble placing orders online, who do I contact?

Please call us at 866.923.5600 toll-free

How can I be sure my order has been received?

After shipping you will receive an email copy of your invoice.

Do I have to place orders online?

No, but it's the fastest way to check inventory and to insure accuracy. You may call 1.866.923.5600 toll free or fax orders to: 1.866.923.5600

How do I know if all products I am ordering are in stock?

Our system is designed to accept only items in stock. We do not back order lenses.

How will Shipping be charged if I place multiple orders during the day

Shipping is Free by First Class Mail. Orders received by 3 PM, E.S.T. are shipped the same day. Multiple orders if requested will be batched together.

What are the payment options for purchases made on Online account?

In an effort to keep pricing low we request the use of credit cards.

Your credit card only gets charged after shipping. If you need to establish an open account please call us 1.866.923.5600 for further information.

Can I ship lenses directly to a patient?

Yes. Just fill out the section for drop shipping. Once the order is shipped you will receive an invoice via email

How do I return an item?

Please see our return and shipping page for details on our policies.

Why are your prices lower than other distributors?

National Lens automated system eliminates the need for a person to answer the phone and take your order. As a non authorized distributor we are not forced to mantain any pricing policy the manufacturer dictates. The system also greatly reduces human error on the receiving end of the order.